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Thursday, May 28, 2026 — ● Live Updated just now

Open Tickets

+6 since yesterday

Awaiting first response or triage

In Progress

3 assigned to you

Resolved Today

+5 vs yesterday

ACTION NEEDED

Overdue Tickets

SLA breached — action needed

Avg Resolution Time

4.2h

−0.8h vs last week

SLA Compliance

91.4%

−2.1% vs last month

Active ticket load per agent

5 agents online

10 tickets matching filters

Ticket ID	Title	Requester	Category	Priority	Assignee	Status	SLA	Created
TKT-0050	Keyboard not detected after USB hub replacement	Fatima Al-Rashid Operations	Hardware	Low	Unassigned	Open	May 30, 10:18	May 28, 10:18
TKT-0049	Slack desktop app not loading — stuck on splash screen	Erik Larsson Product	Software	Medium	Aisha Mensah	Open	May 29, 10:05	May 28, 10:05
TKT-0046	Adobe Creative Cloud license expired — design team blocked	Hana Kobayashi Design	Software	Critical	Priya Nair	Open	Breached	May 28, 09:41
TKT-0045	Printer on Floor 3 jamming repeatedly	Ngozi Adeyemi Legal	Hardware	Low	Unassigned	Open	May 29, 17:00	May 28, 09:33
TKT-0044	Unable to access SharePoint folder — permissions error	Carlos Mendez HR	Access & Auth	Medium	Aisha Mensah	Pending	May 29, 09:15	May 28, 09:15
TKT-0043	VPN disconnects every 30 minutes	Lena Fischer Marketing	Network	High	Takeshi Yamamoto	In Progress	May 28, 13:02	May 28, 09:02
TKT-0042	Laptop screen flickering — Dell XPS 15	James Okafor Engineering	Hardware	High	Priya Nair	Open	May 28, 12:47	May 28, 08:47
TKT-0041	Outlook not syncing after Windows update	Sophie Andersson Finance	Software	Critical	Marcus Rivera	In Progress	Breached	May 28, 08:14

Showing 1–8 of 10 tickets